Shipping & Returns Policies
2Tre Organics reserves the right to change carriers based on the customer’s best interest. If your selected shipping service is not optimal given your location, we may change it to another carrier. In such situations, we will use a comparably priced service with similar delivery time.
As the shipping party, 2Tre Organics has no control over items once they are released to the carrier of choice. We are unable to specify whether or not the item is left on your doorstep; if you require signature confirmation, please select an express service. 2Tre Organics will not be responsible for any lost or stolen packages. In the event that your package is lost or stolen, please file a claim with your carrier and notify 2Tre Organics Immediately.
For international customers, all applicable duties, customs, tariffs, and brokerage fees must be paid by the customer upon delivery.
2Tre Organics makes processing returns easy and painless. If you received the wrong item, it arrives damaged or you experience any other issue please let us know immediately and our Customer Service Department will assist you. If for some reason you are not 100% satisfied with your online order we will happily refund your money.
In the event that a package is damaged en route, 2Tre Organics will replace and reship all damaged items within 48 hours of being notified of damage.
2Tre Organics will pay for shipping all items that must be replaced due to damage in transit.
CANCELLING AN ORDER
You may cancel an order at any time before your order ships. You may cancel an order by contacting info@2TreOrganics.com
Although we do ship internationally, residents in other countries may find shipping cost prohibitive. We recommend you contact our Customer Service Department to get a quote before placing your order. All shipments are insured against breakage and theft and packaged to mitigate breakage.